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We are committed to providing a high standard of service to you every time you contact us. We do recognise however, that occasionally we will not live up to your expectations or our promises. If this happens we want to hear from you so that we can explore what went wrong and try to find a solution.

If you want to make a complaint about any aspect of our services you will find contact details below. Please note that any complaint must be made within six months of the date on which the incident happened. Your feedback is important to us as it helps us to improve our services.

There has been a noticeable drift back to the workplace following the pandemic, with the proportion of NI employees working remotely for some of the time falling from 41% in April 2020 to 17%.  Ironically, even Zoom has recently decided to bring its staff back to the office for at least part of the week.

With this in mind, CIPD NI and the Labour Relations Agency ran a webinar on 16 October 2023 to take stock of the HR profession’s  experience of hybrid working to date.  CIPD NI Branch Chair Nicola Barber hosted the event, and we were joined by an expert panel comprising:
 

•      Ulster University Economist Ana Desmond, co-author of ‘Is remote working, working?’ – research into remote working patterns in NI, published in August 2023;

•      Leading HR practitioner and thinker Gary Cookson, author of ‘HR for Hybrid Working’ published in June 2022; and,

•      Caroline Samia from the Labour Relations Agency.

The event was recorded, and is now available to view below. The slide deck used during the event is also available for download.

This guide tries to answer some questions you might ask when an employee is absent from work due to sickness or unauthorised absence.