Advice on Managing Difficult Conversations

The ability to be able to talk about very sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics. These difficult conversations should not be avoided.

There are some very practical steps you can take to help you handle these conversations better and, where possible, get the right outcome for you, the employee and the organisation.

This guide will help you to stay in control of:

the situation, by putting clear boundaries in place
your emotions, by giving you the confidence to face whatever problem comes your way
the action you plan to take.