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Deducting training costs from final pay
This section covers deducting training costs from final pay.
Contractor versus Employee versus Worker
Employees, workers and contractors have different rights and responsibilities.
Steps to resolve
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.
Contracts of employment
Employers must provide a contract of employment which sets out the terms and conditions of employment.
Deductions from pay - employers
This section covers deduction from pay.
1995-1999
Index of employment-related statute (Acts and Orders) 1995-1999
Warnings and other disciplinary action
Warnings in the workplace should be part of a disciplinary process and they should be designed to allow employees to change a particular behaviour within a given timeframe. They should be given as quickly as possible after the behaviour occurs. Any sanctions should be proportionate to the alleged offence.
Annual Closedowns
Employers may elect to close their business at certain times of the year. (Christmas/new year)
Public holidays and bank holidays
Employees are not automatically entitled to paid time off for bank and public holidays.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.