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Business Plan 2013-14
Key Governance Documents
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Variation of Contract Supplementary Guidance - July 2020
This document provides useful guidance on the topic of variation of contract. It can be downloaded alongside our webinar on the same topic.
Annual Closedowns
Employers may elect to close their business at certain times of the year. (Christmas/new year)
Leaflet 7. Rules and Procedures
February 2016
Good company rules benefit employers and employees.
Advertising the job
An employer has an obligation to ensure that recruitment advertising is carried out in a non-discriminatory manner.
Webinar - Difficult Conversations
This webinar provides guidance on how to manage difficult conversations in the workplace.
Webinar - Supporting Mental Health in the Workplace
This webinar offers guidance on how to manage mental health issues in the workplace.
Maternity Leave
The law sets out the legal minimum leave entitlements for mothers.
Agreements between employers and employees may provide for better arrangements than the statutory minimum.
Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below