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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
No 94 The Statutory Shared Parental Pay (General) Regulations (Northern Ireland) 2015
These Regulations come into operation on 15/3/15 and set out the qualifying requirements that must be satisfied by an employee, and also by their partner, for the employee to qualify for statutory shared parental pay.
EARLY CONCILIATION COMES TO NORTHERN IRELAND 27 JANUARY 2020
Following a change in employment law, the Labour Relations Agency will provide a new service to employees, employers, and their representatives.
No 91 The Statutory Shared Parental Pay (Administration) Regulations (Northern Ireland) 2015
These Regulations provide for the funding of employers' liabilities to make payments of statutory shared parental pay; they also impose obligations on employers in connection with such payments and confer powers on the Commissioners of Her Majesty’s Revenue and Customs.
148 Fair Employment (Monitoring) Regulations (Northern Ireland) 1999
These Regulations revoke and remake (with amendments) the provisions of the Fair Employment (Monitoring) Regulations (Northern Ireland) 1989.
The Statutory Sick Pay (General) (Coronavirus Amendment) (No. 3) Regulations (Northern Ireland) 2020
These Regulations make changes to the the Statutory Sick Pay (General) Regulations (Northern Ireland) 1982 to outline in section 3(5A), the "person" and adds in additional text act under 4(6) regarding advice from the PHA.
Business Growth on the Menu for Labour Relations Agency Breakfast and Networking Event
The Labour Relations Agency is inviting employers in the North West to come to a free breakfast event on 30 January 2019 at 80/81 Ebrington Square, L’Derry.
No 65 The Statutory Sick Pay (Maintenance of Records)(Revocation) Regulations (Northern Ireland) 2014
These Regulations come into effect from 6/4/14 and effectively they revoke Regulation 13 of the old 1982 Regulations regarding the keeping of records concerning the payment of Statutory Sick Pay (SSP) to be retained by employers.
477 The Employment of Children Regulations (Northern Ireland) 1996
These Regulations address the issue of employment of children, i.e. a person over 13 but not over school leaving age.
No 54 The Statutory Sick Pay (Coronavirus) (Suspension of Waiting Days and General Amendment) Regulations (Northern Ireland) 2020
These Regulations suspend the limitation, set out in the Social Security Contributions and Benefits Act (Northern Ireland) 1992, that Statutory Sick Pay is not payable for the first three qualifying days in a period of entitlement. They also amend the Statutory Sick Pay (General) Regulations (Northern Ireland) 1982 to specify when a person is isolating by reason of coronavirus is deemed to be incapable of work.