Search Results
Labour Relations Agency Customer Charter
This publication explains the standards you can expect from us when you use any of our services.
We want to hear what you think of our Charter and our services. This document also tells you how to provide feedback to us.
Access denied
You aren't able to access this page.
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Escalating unresolved issues
Some issues in the workplace cannot be resolved informally so it is important that there is a fair and clear escalation process where each side meets their responsibilities. The Labour Relations Agency can offer information, flowcharts and codes of practice to help. We also offer confidential and impartial conciliation, mediation and arbitration services to help parties resolve issues without needing to go to tribunal.
The Agency is a public body with statutory responsibilities so there is no charge for our services.
Guidance on the Agency Workers Regulations (Northern Ireland) 2011
This guidance has been produced by the Department for the Economy. It is designed to help agency workers, hirers of agency workers and the recruitment sector to understand the Agency Workers Regulations (Northern Ireland) 2011.
The Social Security Benefits Up-rating Order (Northern Ireland) 2020
The Social Security Benefits Up-rating Order (Northern Ireland) 2020 brings changes to Statutory Sick Pay, Maternity Pay, Paternity pay and Parental pay from 6 April 2020.
Über Decision Significant for Other Gig Workers, Says Labour Relations Agency
The Labour Relations Agency (LRA) has described today’s (19 February 2021) Supreme Court judgment affecting Über drivers, as a landmark decision.
Rights and responsibilities
Both employers and employees have certain rights and responsibilities towards each other. Some will apply to everyone in the workplace, while others will be dependent on the individual’s working status.
Who is an employee?
There are differences between ‘employees’, ‘workers’ and ‘contractors’. These differences in status can affect rights and responsibilities in the workplace.
Reversing the £1billion cost of workplace conflict
A research report commissioned by the Labour Relations Agency (LRA) reveals that ‘good jobs’ could help reverse the cost of workplace conflict within Northern Ireland, which burdens employers and the local economy with a staggering £1billion in costs per year.