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Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Respectful Conversations Podcast and Guide
Our 'Respectful Conversations' podcast has been produced in partnership with Diversity Mark to support employers who want to encourage respectful conversations at work.
This is the third podcast in our Challenging Workplaces series.
Who is an employee?
There are differences between ‘employees’, ‘workers’ and ‘contractors’. These differences in status can affect rights and responsibilities in the workplace.
Having Conversations about Domestic Abuse at Work
A short, practical guide developed in partnership with Recentre to support you in handling safe conversations about domestic abuse at work.
Experience of LRA's first placement student - Michael
In this video, the LRA's first placement student, describes his experience, to support others who are considering applying for this opportunity in the future.
Conciliation Definitions
This document sets out the main terms used in Conciliation.
Webinar - Difficult Conversations
This webinar provides guidance on how to manage difficult conversations in the workplace.
Webinar - Managing Poor Performance
This webinar provides guidance on how to manage poor performance in the workplace.
Definition of LRA Jurisdictions for Conciliation
This document sets out the main definitions for jurisdiction categories as used in Conciliation.
Pay and wages
Employees and workers receive some form of payment in return for the work they do.