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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Reversing the £1billion cost of workplace conflict
A research report commissioned by the Labour Relations Agency (LRA) reveals that ‘good jobs’ could help reverse the cost of workplace conflict within Northern Ireland, which burdens employers and the local economy with a staggering £1billion in costs per year.
Annual Review of Employment Law - 2020
This page provides the narrative and video links (to part 1 and part 2) of our Annual Review of Employment Law 2020, which has been delivered through a number of partnership events, by our Director of Employment Relations Services, Mark McAllister.
Flexible working - the essence of a ‘good job’?
“Redefining the concept of a ‘good’ job, which embraces flexibility in all its forms, is a necessity if we’re to achieve a more inclusive and productive economy.”