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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Leaflet 8. Controlling Absence
February 2016
This Leaflet deals with how to control levels of sickness absence and unauthorised absence.
Flexible Working - The Law and Good Practice - A Guide for Employers
This publication is divided into three main parts:
Flexible Working - The Law and Good Practice - A Guide for Employers
This publication is divided into three main parts:
Certificate in Line Management Practice - Online Model - January 2021
This sets out the schedule and content of the modules included in our Certificate in Line Management Practice commencing January 2021.
Panel of Arbitrators
The Labour Relations Agency works with a panel of independent arbitrators who specialise in different areas and who will chair an independent appeal panel.
Leaflet 9. Workplace Communications
February 2016
Most employees need to be instructed about their jobs. But keeping employees informed about other more general matters at work is just as essential and can contribute to the efficiency of any organisation.
Webinar - Discipline and Dismissal
This webinar summarises the key rights and responsibilities involved in workplace discipline and dismissal procedures.