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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
No 89 The Statutory Paternity Pay and Statutory Adoption Pay (General) (Amendment) Regulations (Northern Ireland) 2015
The purpose of these Regulations, which come into operation on 15/3/15, is to align the notification period for statutory paternity pay (SPP) (birth and adoption) with the notification period for statutory paternity leave (SPL) (birth and adoption); to align the provisions for varying the choice of when a period of SPP (birth and adoption) will begin with those for SPL (birth and adoption); to align the time for providing information and evidence regarding entitlement to SPP (birth and adoption) with that for providing notice; and to provide that if it is not reasonably practicable to meet the relevant deadline then it must be met as soon as is reasonably practicable.
The Social Security Benefits Up-rating Order (Northern Ireland) 2024
This Order, which corresponds to an Order (S.I. 2024/242) made by the Secretary of State for Work and Pensions under sections 150, 150A, 151 and 151A of the Social Security Administration Act 1992, alters the rates and amounts of certain social security benefits and other sums.
Part 2 relates to social security benefits, pensions and allowances.
Article 3 and Schedule 1 alter the rates of benefits and increases of benefit (except those referred to in Article 3(2)) specified in Parts I, III, IV and V of Schedule 4 to the Social Security Contributions and Benefits (Northern Ireland) Act 1992 (“the Contributions and Benefits Act”).
Article 4 increases the rates and amounts of certain pensions and allowances under the Contributions and Benefits Act.
Article 5 increases the sums payable as part of a Category A or Category B retirement pension under sections 11(1) and 13(2) and (3) of the Pension Schemes (Northern Ireland) Act 1993 on account of increases in guaranteed minimum pensions.
Article 6 increases the rates and amounts relating to the state pension under Part 1 of the Pensions Act (Northern Ireland) 2015 including the full rate, amounts exceeding the full rate, the rate of increments and inherited increments.
Article 7 specifies the dates from which the sums specified for rates or amounts of benefits in Articles 3, 4, 5, 6, 11, 12 and 13 are altered.
Article 8 increases the rate of statutory sick pay.
Article 9 increases the rate of statutory maternity pay.
Article 10 increases the rates of statutory paternity pay, statutory adoption pay, statutory shared parental pay and statutory parental bereavement pay.
Article 11 increases the rate of graduated retirement benefit.
Article 12 increases the amount of a Category C retirement pension.
Article 13 increases the prescribed maximum additional pension for the purposes of section 52(3) of the Contributions and Benefits Act.
Article 14 increases the rates of disability living allowance.
Article 15 increases the rates of personal independence payment.
Article 16 increases the rates of age addition and the rates referred to in Article 16(2) for claimants entitled to long-term incapacity benefit in so far as they correspond to a claimant in Great Britain who was subject to regulation 2(3) of the Employment and Support Allowance (Up-rating Modification) (Transitional) Regulations 2008.
Article 17 increases the rates of transitional invalidity allowance and the rates referred to in Article 17(2) for claimants entitled to long-term incapacity benefit in so far as they correspond to a claimant in Great Britain who was subject to regulation 2(3) of the Employment and Support Allowance (Up-rating Modification) (Transitional) Regulations 2008.
Article 18 increases the rates of widowed mother’s allowance, widow’s pension and widowed parent’s allowance.
Article 19 specifies the rates of bereavement support payment.
Part 3 relates to income support and housing benefit.
Article 20 sets out the sums relevant to the applicable amount for the purposes of income support. Article 20(3) and Schedule 2 sets out certain personal allowances and Article 20(4) and (5) and Schedule 3 set out the premiums.
Article 21 provides for the percentage increase of sums payable by way of special transitional additions to income support.
Article 22 states the sum by which any income support of a person involved in a trade dispute is reduced.
Article 23 sets out the sums relevant to the applicable amount for the purposes of housing benefit. Article 23(5) and Schedule 4 sets out certain personal allowances and Article 23(7) and Schedule 5 set out the premiums.
Article 24 sets out the sums relevant to the applicable amount for the purposes of housing benefit for persons over the qualifying age for state pension credit. Article 24(5) and Schedule 6 set out the personal allowances and Article 24(6) and (7) and Schedule 7 set out the premiums.
Part 4 relates to jobseeker’s allowance.
Article 25 increases the age-related amounts for contribution-based jobseeker’s allowance.
Article 26 sets out the sums relevant to the applicable amount for the purposes of income-based jobseeker’s allowance. Article 26(3) and Schedule 8 sets out certain personal allowances; Article 26(4) and (5) and Schedule 9 set out the premiums; Article 26(6) and Schedule 10 set out the amounts of premiums relevant to joint-claim couples.
Article 27 states the sum by which any jobseeker’s allowance of a person involved in a trade dispute is reduced.
Article 28 increases the amounts of jobseeker’s allowance for the purposes of the Jobseeker’s Allowance Regulations (Northern Ireland) 2016.
Part 5 relates to state pension credit.
Article 29 specifies sums relevant to state pension credit.
Part 6 relates to employment and support allowance.
Article 30 sets out the sums relevant to the applicable amount for the purposes of employment and support allowance under the Employment and Support Allowance Regulations (Northern Ireland) 2008. Article 30(2) and (3) and Schedule 11 increase the contributory allowance of employment and support allowance and the prescribed amounts for income-related employment and support allowance; Article 30(3), (4) and (5) and Schedule 12 sets out the premiums and Article 30(6) increases the components.
Article 31 increases the prescribed amounts for employment and support allowance set out in regulation 62 of the Employment and Support Allowance Regulations (Northern Ireland) 2016.
Part 7 relates to universal credit.
Article 32 and Schedule 13 specify the amounts relevant to universal credit.
Article 33 increases the amounts specified for the transitional severe disability premium element in paragraph 5 of Schedule 2, and paragraph 5 of Schedule 3, to the Universal Credit (Transitional Provisions) Regulations (Northern Ireland) 2016.
Article 34 revokes the Social Security (2023 Benefits Up-rating) Order (Northern Ireland) 2024.
Labour Relations Agency Disability Action Plan 2020-2023
This action plan follows on from our 2015-2018 action plan and outlines how the Agency intends to implement a number of meaningful actions which we believe will impact positively on both disabled staff and users of our services.
The purpose of our Disability Action Plan is to look at things we could be doing to promote positive attitudes towards disabled people and to encourage their participation in our work areas.
Employee grievances
November 2021
This Information Note provides guidance on general principles in relation to employee grievances. It is not a substitute for the Agency’s Code of Practice on Disciplinary and Grievance Procedures.
Managing the Performance of Your Employees
Effective performance management can bring about many benefits to your business, including improved staff performance, greater productivity and stronger employee engagement.
Advice on Recruitment, Selection and Induction
This booklet is designed to provide employers with guidance in carrying out recruitment, selection and induction activities.
No 92 The Statutory Paternity Pay and Statutory Adoption Pay (Parental Orders and Prospective Adopters) Regulations (Northern Ireland) 2015
These Regulations modify and amend the Statutory Paternity Pay and Statutory Adoption Pay (General) Regulations (Northern Ireland) 2002 (“the 2002 Pay Regulations”) so that those regulations extend coverage to groups of people.
Disclosure of information to trade unions for collective bargaining purposes
The Agency has a duty to provide practical guidance on the application of Articles 39 and 40 of the Industrial Relations (Northern Ireland) Order 1992 (“the 1992 Order”) in relation to the disclosure of information by employers to trade unions for the purpose of collective bargaining.
Advice on Conducting Employment Investigations
This guide is designed primarily for medium-sized organisations in Northern Ireland but the core principles apply as much to small and micro-employers as well as multi-nationals.