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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Experience of LRA's first placement student - Michael
In this video, the LRA's first placement student, describes his experience, to support others who are considering applying for this opportunity in the future.
Register of Board Member and Senior Leadership Team Interests at May 2020
Board/SLT Register of Interests
Disputes and Their Management in the Workplace – A Survey of Employers in Northern Ireland
This report sets out the findings of research into the resolution of workplace disputes in Northern Ireland.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
Joint Declaration of Protection (for Dignity at Work and Inclusive Working Environment)
Joint Declaration of Protection (for Dignity at Work and Inclusive Working Environment) launched by the NI Employment Relations Roundtable.
Leaflet 7. Rules and Procedures
February 2016
Good company rules benefit employers and employees.
Statistics Hub
The Labour Relations Agency produces a wide range of statistics in the course of its service delivery. We believe that a lot of the information we hold may be of interest to a range of individuals, including researchers and students, and groups including trade unions and employer organisations.
So when releasing statistics we choose those which we think are of wide interest.