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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Board/SLT Register of Interests
Find information about interests of our board and senior leadership team
Statement re P&O
A spokesperson for the Labour Relations Agency said: “When it comes to redundancy there are certain rights and responsibilities involved, such as the need to establish appropriate criteria, undertake a fair consultation and procedure. Redundancy payments also need to be considered.Conciliation Statistics 2019-2020
This spreadsheet provides key information about our conciliation service during 2019-2020.
Key differences in employment law between NI and GB
There are significant differences between the employment laws which apply in England, Scotland and Wales and those which apply in Northern Ireland.
Please contact our Workplace Information Service on 03300 555 300 for further information.
Purpose
Our purpose is to improve employment relations, promote best employment practice and resolve workplace disputes through the delivery of high quality, impartial and independent services.
Current Vacancies - Working for the Labour Relations Agency
When there are vacancies at the Agency we will post the information here.
Contracts of employment
A contract of employment is a legal agreement between an employer and an employee which sets out their employment rights, responsibilities and duties. The employment contract is made as soon as a job offer is accepted.