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Customer Complaints Policy and Procedure
We are committed to providing a high standard of service to you every time you contact us. We do recognise however, that occasionally we will not live up to your expectations or our promises. If this happens we want to hear from you so that we can explore what went wrong and try to find a solution.
If you want to make a complaint about any aspect of our services you will find contact details below. Please note that any complaint must be made within six months of the date on which the incident happened. Your feedback is important to us as it helps us to improve our services.
No 91 The Statutory Shared Parental Pay (Administration) Regulations (Northern Ireland) 2015
These Regulations provide for the funding of employers' liabilities to make payments of statutory shared parental pay; they also impose obligations on employers in connection with such payments and confer powers on the Commissioners of Her Majesty’s Revenue and Customs.
Contracts of employment
Employers must provide a contract of employment which sets out the terms and conditions of employment.
Changes to Fit Note requirements in Northern Ireland
The requirements for doctors fit notes in Northern Ireland have been amended to remove the need for a doctor to produce a fit note in ink. The change becomes live from the 6th April 2022.
The Department For Communities have explained the change here.
The legislation for the change can be found here or on our dedicated legislation pages on this website. (click the legislation button at the top of this page)
Reversing the £1billion cost of workplace conflict
A research report commissioned by the Labour Relations Agency (LRA) reveals that ‘good jobs’ could help reverse the cost of workplace conflict within Northern Ireland, which burdens employers and the local economy with a staggering £1billion in costs per year.