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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Disciplinary matters
February 2016
This Information Note provides guidance on general principles in relation to discipline. It is not a substitute for the Agency’s Code of Practice on Disciplinary and Grievance Procedures.
Leaflet 9. Workplace Communications
February 2016
Most employees need to be instructed about their jobs. But keeping employees informed about other more general matters at work is just as essential and can contribute to the efficiency of any organisation.
Deductions from wages by employers
February 2016
The Wages (Northern Ireland) Order 1988 repealed various Truck Acts 1831 to 1940 and the Payment of Wages Act (Northern Ireland) 1970 and made changes to the law governing the way in which wages were paid.