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Advice on Handling Discipline and Grievances at Work
This guide is purely advisory. It complements the Agency’s Code by giving more practical advice and guidance that employers and employees and their representatives will often find helpful both in general terms and in respect of individual cases.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Time Off - Rights and Responsibilities
February 2016
This Information Note gives a brief outline of statutory rights to time off work. It includes basic information on who is entitled to the rights to time off work, links to other useful sources of further information and how people complain if they are denied a right they believe they are entitled to.
The Statutory Parental Bereavement Pay (General) Regulations (Northern Ireland) 2022
General legislation for the provision of parental bereavement pay in Northern Ireland
Adoption leave
Employees who are adopting are entitled to time off in a similar way to maternity leave.
Potential Problems at Christmas Time
The Labour Relations Agency Workplace Information Service receives enquiries every Christmas from businesses with questions and problems.
To help you prepare and avoid potential issues we have compiled some frequently asked questions which we receive each Christmas season.
206 The Statutory Maternity Pay (General) (Amendment) Regulations (Northern Ireland) 1996
These Regulations amend the 1987 Regulations of the same name and address issues such as: calculation of normal weekly sum to incorporate backdated pay increases received after that date, employer liability to pay amounts in excess of rate of maternity allowance received and so on.
569 The Statutory Sick Pay (General) (amendment) Regulations (Northern Ireland) 1996
These Regulations amend the 1982 Regulations of the same name and address matters such as: records to be maintained by the employer and provisions for monies that exceed SSP in relation to record keeping.