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Customer Complaints Policy and Procedure

This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.

We updated this customer complaints policy and procedure in February 2023.

261 Industrial Tribunals (Constitution and Rules of Procedure) (Amendment) Regulations (Northern Ireland) 2000

These Regulations amend the 1996 Regulations of the same name in relation to the amount of information to be placed by the Secretary in the Register in relation to applications and appeals.

No. 50 The Disability Discrimination Code of Practice (Goods, Facilities, Services and Premises) (Appointed Day) Order (Northern Ireland) 2004

Under Article 54A of the Disability Discrimination Act 1995, the Equality Commission for Northern Ireland may prepare and issue codes of practice giving practical guidance: to - employers, service providers; to - promote equality of opportunity, encourage good practice in the field of employment and in access to goods, facilities services and premises. (01/03/04)

Rights and responsibilities

Both employers and employees have certain rights and responsibilities towards each other. Some will apply to everyone in the workplace, while others will be dependent on the individual’s working status.

Wellness Action Plan

This template is designed to be completed by the employee and discussed with their line manager to ensure the employee is supported appropriately and sensitively during periods of mental ill health. Once completed it should remain a confidential document and the information should not be disclosed to other parties without the express consent of the person concerned.