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Addressing the £1bn financial impact of workplace conflict: The essential role of mediation in Northern Ireland

• North West first to offer post graduate course in mediation

The application of ‘conflict resolution’ strategies to the workplace could significantly reduce the staggering £1billion in costs which the NI economy is forced to bear each year, according to the new Chief Executive of the Labour Relations Agency for Northern Ireland (LRA).

Estimating the costs of workplace conflict in Northern Ireland

Workplace conflict has a negative impact on organisational performance and the working experiences of those involved. Research commissioned by the Labour Relations Agency on workplace conflict in Northern Ireland suggests that disputes took up valuable time and eroded organisational culture.

These challenges have arguably become more acute in the wake of the Covid-19 pandemic with pressure on recruitment, retention, engagement and productivity.

However, leaders and policymakers may underestimate the strategic importance of managing conflict at work. Conflict management is often unseen – taking place in the shadows and behind closed doors. Until recently, lack of visibility has been exacerbated by a lack of robust data. This analysis of the costs of workplace conflict in Northern Ireland finds that 37% of workers experience conflict each year at a cost of £851m.

The report in full can be found below, while our podcast on the topic can also be found here.