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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
No. 163 The Disability Discrimination Act 1995 (commencement No. 7) Order (Northern Ireland) 2001
This Order brings into operation aspects of the Disability Discrimination Act 1995 relating to taxi drivers (taking guide dogs/hearing dogs), Departmental papers regarding exception applications and appeals.
SSP Entitlement Northern Ireland – Temporary Extension
Temporary changes were made to the SSP Regulations effective from 14th December 2020 to deal with the exceptional circumstances faced by employers and employees in relation to Covid related illness.
Four Day Working Week Podcast
In the fourth podcast in the "Challenging Workplaces" series, we discuss the four day week, and whether it might be time to reassess the traditional Monday to Friday working pattern in the modern workplace.
No. 323 The Road Transport (Working Time) (Amendment) Regulations (Northern Ireland) 2007
These Regulations, as of 31/7/07, replace the references to the previous 1985 EEC Regulation with those relating to the 2006 EC Regulation and make various technical amendments and provisions on previous omissions on matters such as types of vehicle covered and provisions for Industrial Tribunals to hear appeals against improvement notices as if they had been issued under the Health and Safety at Work (NI) Order 1978 (Art.26).
286 (16) The Protection from Harassment (1997 Order) (Commencement No.1) Order (Northern Ireland) 1997
This Order stipulates 17 June 1997 as the date for Articles 2, 3, 4, 5(1) and 5(2), 6, 7, 8, and 9 of the 1997 Order to come into operation.
No 68 The National Minimum Wage (Amendment) Regulations 2016
These Regulations come into force on 1/4/16 and effectively they are the vehicle for the introduction of the “National Living Wage” for those workers aged 25 and over.
Public duties
Under certain circumstances employers must give employees who hold certain public positions reasonable time off to perform the duties associated with them.
From ‘Banter’ to ‘Abuse’?
- New Guide aims to Eradicate Sexual Harassment in the Workplace