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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Review of Developments In Employment Law 2008-09
Patricia Maxwell
Senior Lecturer In Law
University Of Ulster
6th March 2009
Labour Relations Agency Certificate in Effective Line Management Practice
The Labour Relations Agency is pleased to offer the Autumn 2021 programme of the Certificate in Effective Line Management Practice.
Labour Relations Agency Certificate in Effective Line Management Practice
The Labour Relations Agency is pleased to offer the first public 2022 programme of the Certificate in Effective Line Management Practice.
Joint Newsletter between the Labour Relations Agency and the Equality Commission for Northern Ireland April 2016
This is the seventh edition of the employment and equality law up-date published jointly by the Labour Relations Agency and the Equality Commission.
Shared Parental Leave: A Good Practice Guide for Employers and Employees
The Work and Families (Northern Ireland) Act 2015 and associated regulations provide an opportunity for parents to take advantage of additional flexibility in the way they choose to care for a new arrival to the family.
Cookies policy
When we provide services, we want to make them easy, useful and reliable.
EC Bulk Spreadsheet Portal Template
This spreadsheet should be completed and uploaded via the portal to notify multiple cases relating to both EC (employee-led) notifications and NON ET (employer-led) requests.
Conciliation Explained
If someone has lodged a claim to the tribunal about their employment rights a copy is sent to the Labour Relations Agency.
We have a legal duty to offer Conciliation in most cases when someone has a complaint about their employment rights even if no claim has been made to the Tribunal service.