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Business Plan 2013-14
Key Governance Documents
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
LRA Website Accessibility Audit - August 2020
This document sets out a summary of the checks and tests that were performed on the LRA website ahead of the introduction of new accessibility legislation.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
Leaflet 10. Managing the Performance of Your Employees
February 2016
Effective performance management can bring about many benefits to your business, including improved staff performance, greater productivity and stronger employee engagement.
Managing the Performance of Your Employees
Effective performance management can bring about many benefits to your business, including improved staff performance, greater productivity and stronger employee engagement.
Webinar - Basic Employment Rights for Young People
This short webinar provides a whistle-stop tour of basic employment rights relevant to young people starting out on their employment journey.
Steps to resolve
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.
Leaflet 7. Rules and Procedures
February 2016
Good company rules benefit employers and employees.
Managing Bereavement in the Workplace
This guidance aims to help employers manage this difficult situation through appropriate and sensitive discussions with their employee, both in the immediate aftermath of bereavement and in the longer term.