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Labour Relations Agency Certificate in Effective Line Management Practice

02 February 2022

The Labour Relations Agency is pleased to offer the first public 2022 programme of the Certificate in Effective Line Management Practice.

Service Standards

The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.

We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.

If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.

Respectful Conversations Podcast and Guide

Our 'Respectful Conversations' podcast has been produced in partnership with Diversity Mark to support employers who want to encourage respectful conversations at work.

This is the third podcast in our Challenging Workplaces series.

New Hybrid Working Guide Offers Timely Support to Employers

To coincide with the easing of Covid restrictions and anticipated lifting of the ‘work from home’ recommendation, a new guide offering NI employers the most up-to-date advice on ‘Hybrid Working’ has been launched by the Labour Relations Agency (LRA) for Northern Ireland.