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Business Plan 2013-14
Key Governance Documents
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Advice on Non-union Representation in the Workplace
This guide is for employers and non-union workplace representatives. It gives advice on the provision of time off, training and facilities to enable non-union representatives to carry out their duties. It covers statutory and non-statutory representatives.
No 124 The Social Security Benefits Up-rating Order (Northern Ireland) 2015
This Order made by the Secretary of State for Work and Pensions under section 1 of the Welfare Benefits Up-rating Act 2013 and sections 150 and 150A of the Social Security Administration Act 1992, alters the rates and amounts of certain social security benefits and other sums.
286 (16) The Protection from Harassment (1997 Order) (Commencement No.1) Order (Northern Ireland) 1997
This Order stipulates 17 June 1997 as the date for Articles 2, 3, 4, 5(1) and 5(2), 6, 7, 8, and 9 of the 1997 Order to come into operation.
No.331 Trade Union Elections and Ballots (Independent Scrutineer Qualifications) (Amendment) Order (Northern Ireland) 2003
These rules make provision for the supervision of certain elections and ballots held by trade unions to be supervised by a qualified independent person / Scrutineer.
No 223 The Recognition and Derecognition Ballots (Qualified Persons) (Amendment) Order (Northern Ireland) 2017
These Rules come into operation on 17/12/17 and they simply amend list at Article 4 of the 2001 Order of persons specified by name as being qualified for appointment as a Qualified Person.
No. 53 The Flexible Working (Eligibility, Complaints and Remedies) (Amendments) Regulations (Northern Ireland) 2007
These regulations amend the 2003 regulations of the same name by extending the right to request flexible working to employees who care for certain adult relatives. The Regulations come into effect on 06/04/07.
No.292 Regulation of Investigatory Powers (Prescription of offices, ranks and positions) Order (Northern Ireland) 2002
This Order sets out offices, ranks and positions for the purposes of the 2000 Act. This prescribes designated persons who may grant authorisations.