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24th September 2015

The ability to be able to talk about very sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics. These difficult conversations should not be avoided.

This guide is purely advisory. It complements the Agency’s Code by giving more practical advice and guidance that employers and employees and their representatives will often find helpful both in general terms and in respect of individual cases.

This spreadsheet sets out our conciliation statistics for the reporting year 2020-2021 (April 2020 - March 2021).

These statistics contain finally adjusted figures resulting from end of year case reconciliations.